Frequently Asked Questions, FAQs

  Q - What area do you cover, and can you pick up from rural locations   A - We can collect parcels anywhere in East Sussex and beyond and have good local knowledge so seldom have difficulty in locating rural addresses.  
  Q - Can Abacus make a same day delivery today?   A - Yes - we are Same Day specialists and delivere throughout the UK every day.  
  Q - Do Abacus Logistics carry fragile goods?   A - Yes - we offer a dedicated delivery service with experience of handling fragile goods - all deliveries are securely handled with care.  
  Q - Do I need to open an account with Abacus?   A - No - we do have account facilities for frequent users, but also accept credit and debit cards for individual transactions.  
  Q - How does Abacus send me my invoice or receipt?   A - Customers paying by debit or credit card will receive a receipt by email the same day. Account customers will receive weekly invoices supported by a monthly statement for accounting purposes.  
  Q - Do Abacus Express Logistics have a deadline for collection?   A - No - we can collect 24 hours a day and tailor collection and delivery times to fit in with your needs. Our 24 hour service is normally available to qualifid account holders only.  
  Q - Will Abacus Couriers provide me with a proof of delivery?   A - Yes - we can send you a proof of delivery (POD) or provide the original signature if required.  
  Q - What vehicles does Abacus Express use?   A - We use a variety of vehicles from small and medium sized vans to 7.5 tonne lorries and trailers.